These General Conditions of Sale (in the sequel, General conditions) have as their object the regulation of the purchase of Services and Products, carried out remotely, via computer network from the website "STAMPA 3D SERVICES” reachable at the web address: https://www.stampa3dservizi.com.
The owner of the site is the company: ElettronicaNetwork by Licciardò Maurizio with registered office in Via delle Gardenie, 76 – 09045 Quartu Sant’elena (Cagliari), Tel. 070 810664 – 333 7602601
Acceptance of the general conditions of sale
All orders for Services and Products placed through "3D PRINTING SERVICES" (in the sequel, the Purchase Agreements) by the users who access it (in the sequel, customers) are governed by these General Conditions as well as by the Consumer Code (D.lgs. No.. 206/2005), section II Distance contracts (Articles. 50 – 67) and the e-commerce rules (D.lgs. 70/2003).
With the conclusion of the Purchase Agreements, according to procedure, the Customer accepts and undertakes to comply with these General Conditions. The client, therefore, is invited to read carefully, before making any purchase, these General Conditions e, once the purchase procedure provided by the Site has been completed, to print them or otherwise keep them, in your preferred way.
ElettronicaNetwork may modify, at any time and without notice, the content of the General Conditions, the General Terms and Conditions published on the Site at the time the Customer sends the purchase order will apply to the Purchase Agreements.
"3D PRINTING SERVICES" is a telematic site for the sale of various categories of high-tech electronic products and in particular of anti-intrusion systems, for video surveillance, informatica, computer, telephony and special instruments for detecting radioactivity of its own production. Other categories of products may be added to the website in the future without necessarily being mentioned here
All the Products offered are detailed in the respective pages of the Site, within the respective sections, divided into Product categories. The visual representation of the Products on the Site, where available, normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, by ElettronicaNetwork, about the exact correspondence of the image shown on the Site with the real Product; and that, with particular regard to its real dimensions and / or the chromatic aspects of the Products and / or packaging. In case of difference between the image and the written product sheet, the description of the product sheet is always authentic.
The Customer can purchase the Products in the "3D PRINTING SERVICES" electronic catalog online, which are illustrated in detail by selecting them from the home page of the Site itself by "navigating" within the respective sections by product category, as described in the relevant information sheets, respecting the technical access procedures illustrated therein.
The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal. The order sent by the Customer has contractual value and entails full knowledge and full acceptance of these General Conditions
Correct receipt of the Customer's proposal is confirmed by ElettronicaNetwork S.r.l. by an automatic reply sent to the e-mail address communicated by the Customer and confirms only the correct receipt of the proposal within the information systems. This confirmation message will indicate a “Order number”, to be used in any subsequent communication with ElettronicaNet. The message will resurface, in addition to the information required by law, all data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections. Possible increases in expenses caused by errors in the data not reported promptly,will be the sole responsibility of the customer.
Each order can be viewed by the Customer on the Site, in your personal area who also has the right to cancel it within 12 hours from the time you submitted it, provided that the goods have not been sent in the meantime,. To request cancellation, the customer must make a written request by email to ElettronicaNetwork by calling the customer service numbers. 070 810664 / 333 7602601.
In the event of cancellation of the order by the Customer If the goods have not yet been shipped, Payments by credit card and PayPal will be fully re-credited to the same credit card as the customer. Instead, in case of payment by bank transfer, the re-credit fees will be charged to the same customer
It may be possible that occasional non-availability of the Products offered may occur, then, if the Products chosen by the Customer are not, in whole or in part available, the order will be sent with the available products after having sent communication to the Customer regarding the unavailable products.
ElettronicaNetwork has the right to accept or not, at its discretion, the order sent by the customer, without the latter being able to make claims or rights of any kind, in any capacity, also compensation, in case of non-acceptance of the order itself. In particular, ElettronicaNet S.r.l. reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if, even following a comparison with the circuit that manages credit card payments, anomalies arise in the transactions and in the means of payment used by the Customer.
Confirmation of the order sent by the customer through the site: "3D PRINTING SERVICES" and the availability of the goods ordered will be notified by email to the Customer by ElettronicaNetwork within 1 working day from the electronic reception of the same.
Delivery costs are adequately highlighted when ordering. The cost of each shipment, the amount of which may vary based on the method of delivery and payment as well as the destination and the total weight of the goods and the total amount of the order.
Shipping method and delivery costs
ElettronicaNetwork generally delivers the orders by its own courier throughout the Italian territory with rare but possible exceptions and the delivery will take place without an appointment.
ElettronicaNetwork issues a regular invoice for the Products purchased, when the products have been paid for by the customer in the various accepted ways, or bank transfer, credit card and cash, The information provided by the customer is authentic for the issue of the invoice. No change of data will be possible after the issuance of the invoice itself.
No responsibility, in any capacity, may be charged by the Customer to ElettronicaNetwork in the event of a delay in delivery by the courier of the Products duly shipped and covered by the Purchase Agreements The Products ordered will be sent to the postal address specified by the Customer and deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.
Delivery is deemed completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will leave a notice and attempt delivery the next day.
In case of impossibility to carry out the delivery even on the following day due to the absence of the recipient, Customer Service will attempt to contact the Customer to schedule a new delivery. In the event that the Customer Service should not be able to contact the Customer for the subsequent ones 3 days or in case of further impossibility of delivery due to prolonged absence of the recipient, the Products covered by the order will be returned to ElettronicaNetwork which will charge the customer for the costs of storage of the courier and for any return of the goods.
Upon delivery of the Products by the courier appointed by ElettronicaNetwork, the Customer is required to scrupulously check:
- 1 That the packaging is intact and the packaging is not damaged or otherwise altered
- 2 That the number of pieces delivered corresponds to what is indicated in the transport document
Any damage to packaging and products or the mismatch in the number of pieces / packages or indications must be immediately contested by the customer., who can contact ElettronicaNetwork through the Customer Service specifying the order for which such problems have occurred.
Cases of force majeure, unavailability of means of transportation, as well as unforeseeable or unavoidable events that cause a delay in deliveries or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be borne by ElettronicaNetwork will entitle the same to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In these cases, ElettronicaNetwork will take care of providing timely and adequate communication of its determinations to the email address indicated by the Customer and the latter will be entitled to a refund of the price already paid, excluding any further claims, in any capacity, against ElettronicaNetwork.
Mode’ of payment
CAUTION: Before making any type of payment, the customer is required to contact the ElettronicaNetwork sales office at the numbers 070 810664 / 333 760201 to make sure of the availability of the ordered product and the expected times for its shipment by courier
For irrelevant amounts (within the 500 Euro), the customer will be enabled to pay for the Products purchased with his credit card on Paypal or from his eventual PayPal account, which is the well-known eBay group company, and offers a quick and secure payment system. In the case of higher amounts, the default payment method and bank transfer.
When payment by bank transfer is expected, ElettronicaNetwork will communicate its IBAN to the customer's e-mail address so that the customer can proceed with the payment of the order.
When cash on delivery is expected, the customer can pay cash directly to the courier who will deliver the ordered Products. The courier will not deliver the Products if it does not receive the requested amount.
It warns you that, in compliance with current anti-money laundering legislation, cash on delivery payment will only be possible for amounts less than €. 1000 (Mille).
In some cases, the customer may be asked by ElettronicaNetwork for the advance payment of a deposit to be established, or even the advance balance of the entire supply in a single solution, in particular for orders that concern goods available or produced only on order , and in general for all deliveries of significant amounts. The contexts in which it could be required to pay a down payment or the Early Settlement, and the percentage of the down payment itself, will be established arbitrarily by ElettronicaNet S.r.l.
The statutory warranty only covers manufacturing defects, for private individuals the minimum statutory duration is 2 years (2) or even more where it is specified differently. For companies or professionals, who buy with VAT, as required by Italian legislation, the legal guarantee is instead equal to (1) just one year.
The guarantee can automatically and immediately expire, if the buyer uses the product in a way that does not conform to the use for which it was built, and therefore if it does not scrupulously comply with the specifications declared by the manufacturer and/or by ElettronicaNetwork.
The start of the guarantee, begins on the date of purchase of the product. the purchase must be properly documented by the customer with the presentation of the purchase invoice at the time he intends to make use of the guarantee..
the warranty does not cover any call rights, therefore in the case of a request for home intervention (where it is however possible for logistical reasons) which amount to a one-time fee of 50 Euro + I.V.A
The products to be repaired still under warranty can be delivered by hand by the clinic itself or shipped carriage paid after completing the online returns form.. therefore ElettronicaNetwork will verify the conformity of the request and in case of a positive result will authorize the return also assigning it an RMA number, which must be clearly specified by the customer on the label affixed to the package containing the product to be shipped. The shipment must also contain a copy of the sales invoice and will be sent to the operational headquarters of our company. Or in via Ludovico Ariosto, 30 – 09129 Cagliari - delivery times possible from 16.00 all 20.00, from Monday to Friday, holidays excluded.
In the case of obsolescent items, discontinued and / or not repairable, the defective product will be replaced ex officio without any additional cost for the customer (free of charge), with a similar device, having commercial value and / or similar or even higher characteristics, than the original product.
The transport costs incurred by the customer for the forwarding in repair of the goods under warranty, are always to be considered in full by the same, the customer also assumes full responsibility for the possible risk of damage or loss of the goods during the transport of the same.
Withdrawal, right to rethink and refunds
As required by the Legislative Decree LEGISLATIVE DECREE of 21 February 2014, n. 21 Implementation of Directive 2011/83 / EU on consumer rights, amending Directives 93/13 / EEC and 1999/44 / EC and repealing Directives 85/577 / EEC and 97/7 / EC. (14G00033) (OJ General Series n.58 of 11-3-2014). , the client, that it is a natural person who makes a purchase for purposes that can be considered unrelated to his professional activity, can manifest the right to rethink the purchase made within the limits and in the manner provided for by the aforementioned law
THE CUSTOMER ONCE RECEIVED AND VISIONED THE GOODS, has the right to withdraw from the contract. The customer who intends to use the “right of withdrawal” will have to send by 14 gg. Solari from receipt of the goods written communication at the registered office of ElettronicaNetwork, preferably by registered letter with return receipt a: ElettronicaNet S.r.l, Street of the Gardenias, 76, 09045 Flumini di Quartu Sant’ Elena (Cagliari)
For the application of the right of withdrawal, the integrity of the products is an essential condition. The will’ to withdraw must be expressed by the customer within a time limit of 14 calendar days from receipt of goods.
The goods must also be returned by 10 gg. from the confirmation of receipt of the same registered letter with prior authorization from ElettronicaNetwork that the. customer must request in writing by filling in the online returns form
Shipping costs for sending, those for returning the goods, and any other related to the personalization and / or final assembly of the products together with the customer's order, however, they remain the responsibility of the customer. The sums due will be returned to the customer by ElettronicaNetwork by crediting the Paypal account or credit card if the payment for the order was made with the intermediation of Paypal, or by bank transfer. The refund will be sent to the customer by 14 calendar days from receipt of the letter of notification of withdrawal.
5) Reintegration of advance sums on orders for goods not available
On orders for Goods not yet processed and / or goods that are not available, in this case if after a maximum of 30 working days, unless special agreements, it was not yet possible to ship the goods in order, the sale will be automatically canceled, and the customer will be refunded in full by 14 calendar days of all sums possibly already anticipated by him if paid by bank transfer or postal order
ElettronicaNetwork reserves the right to unilaterally cancel the order or
we reserve ourselves. unquestionable judgment to be able to unilaterally cancel at any time, any type of order that can reach us, in this case we will send a timely written communication to the customer, acknowledging the full reimbursement of any sums of money already paid by the same as a deposit or advance balance.
Communications and complaints
All communications or any complaints from the Customer towards ElettronicaNetwork in relation to the Purchase Agreements, they must be communicated via email or through the appropriate contact forms on the website.
Intellectual property rights
All brands (registered and unregistered), as well as any and all intellectual work, distinctive sign or denomination, image, photography, written or graphic text and more generally. any other intangible property protected by international intellectual property and industrial laws and conventions, reproduced on the Site remain the exclusive property of ElettronicaNetwork and/or its assignors, without the customer having any rights to access the Site and / or the Stipulation of Purchase Agreements.
Any use, even if only partial, of the same is prohibited without the prior written authorization of ElettronicaNetwork and/or its assignors, in favor of which they are reserved, exclusively, all related rights.
Any disputes relating to the interpretation and execution of the contracts entered into in accordance with these general conditions will be resolved before the competent judicial authority based on the applicable legislation, in the case of "consumer" customers, while for "professional" customers the competent forum will be Cagliari.